Hourly, 20-36 hour non-exempt position, $12 – $18
Required Education: Some College
Preferred Education: Bachelor’s Degree
Experience and Qualifications:
Experience: customer service and resolving customer issues. Proven initiative in prior positions is a must.
Preferred experience: school or library experience preferred
Proficiency in technology, computers, I-Pads and devices, Microsoft and Mac software, the internet, and other office equipment.
Must pass technology skills assessment before interview
Must be able to stand and/or walk for 4 hours or more per day; bend and stretch without limitation; lift up to 35-50 pounds at a time; push a loaded book cart weighing up to 150 pounds. Tolerate dust and mold associated with books. Walk, stand, sit, type, use hands to finger, handle, or feel objects, reach with hands and arms, talk, listen, see, hear, grasp, pull, bend, climb.
- Know and work within established policies and procedures
- Refer questions and problems beyond authority to Lead staff or to the Regional Manager or District Director
Performs a variety of routine work in the library including circulation, processing materials, and customer service,
Customer service includes basic reference help, computer help, readers’ advisory help, and technical assistance to children, teen, and adult library patrons.
Assists patrons with machines and copiers
Plans and/or assists with programs and outreach for specified age groups.
- Ability to provide excellent customer service
- Ability to solve problems, negotiate and handle stressful situations in a positive manner.
- High level of proficiency in technology.
- Ability to be well organized, innovative and flexible.
- Ability to thrive in an environment with constant public contact with people of all backgrounds and age groups.
- Good communication skills, including customer service and negotiation skills.
- Maturity and control to be able to handle frustrated customers and willingness to refer issues to lead staff and/or the Regional Manager or District Director
- Circulation: check in/out materials, renewals, holds, fines, overdues, courier prep, issue new library cards, take requests from patrons, shelve materials, use cash register, answer the telephone in a courteous and professional manner.
- Daily Procedures: Performs all duties involved in opening and closing the library: locking/unlocking doors, adjusting lights, heating and air conditioning, empty the book drop, turn equipment on/off and other opening and closing procedures specific to each library.
- Customer Service: Be able to complete basic reference assistance and readers’ advisory assistance. Be able to use library databases and assist customers with them.
- Programs and Outreach: Be able to plan or assist with programming for all ages. You may be assigned an age group for programs and outreach.
- Contacts the Lead Library Assistant or the Regional Manager or the District Director when there are problem situations. Fills out incident reports.
- Assists patrons with copiers, computers, devices and related equipment. Follows technology maintenance procedures and contacts Regional Manager or IT Manager when needed.
- Participates in District-wide programs and promotions
- Ability to thrive in an environment with constant public contact with people from all backgrounds and age groups.
- Interact with customers, staff, and volunteers in a positive, friendly, courteous, cooperative and professional manner.
- Fills in for other employees in case of absence and is willing to be cross trained. Works a flexible schedule.
- May be assigned other duties by the Regional Manager